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CuteDigi

Shipping & Returns

 

Refunds & Exchanges

Defective Item:

  • If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 35 days of delivery, then the buyer may request for a refund (money-back) or a reship.
  • The buyer must inform us within the first 35 days of delivery.
  • We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
  • After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
  • After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.

Bought Wrong Item:

  • If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
  • The buyer must inform us within the first 35 days of delivery.
  • The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
  • A 30% restocking fee may be applied for all returns and exchanges at our decision.
  • After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged items.

Shipped Wrong Item:

  • If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
  • The buyer must inform us within the first 35 days of delivery.
  • Depending on the type of item, we we may request for photographic proof or we may request for the wrong item to be returned.

Lost Item:

  • An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
  • After the 6th week, the buyer is eligible for a full refund or a reship.
  • We are responsible for the reshipping fee.

Out-of-Stock Item:

  • If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.
  • If the buyer does not want to wait for an out-of-stock item and if he has chosen to pay by credit card, then we will simply cancel the item and the order. The credit card will not be charged.

Cancelled Order:

  • If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
  • If the order can be intercepted and if the buyer has paid by PayPal, then we will cancel the order and refund the full amount via PayPal.
  • If the order can be intercepted and if the buyer has chosen to pay by credit card, then we will simply cancel the order. The credit card will not be charged.
  • If the order cannot be intercepted, then we cannot cancel the order. The buyer may return the item for a Store-Credit. The buyer will not be eligible for a refund.

Wrong Address & Undeliverable Address:

  • If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
  • If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
  • If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
  • If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.

Instruction for Returning Item:

  • Please contact us to get a RMA number BEFORE returning the item.
  • Items without RMA number will not be accepted.
  • Write the RMA number on the front of the package.
  • The returned item must be in original packaging.
  • For faster processing, please include a copy of your packing slip and write down your reasons.
  • It is important to declare your package as a "Product for Return" on the Customs Declaration Form and also declare "$1" as the commercial value.
  • Please send your return package to the following address:

Cutedigi.com
1434 Cannon Mountian Dr, Longmont, CO 80503
United States

The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.

  • Please allow 10 business days to process your returns or exchanges.
  • We reserve the right to refuse any returns or exchanges for any reasons.

Definitions:

  • Initial shipping fee = the cost to ship an ordered item
  • Return shipping fee = the cost to ship an item back to us
  • Reshipping fee = the cost to ship a replacement or an exchanged item to the buyer

 

Store-Credit
  • A Store-Credit can only be used for the next purchase on this website.
  • The value of the Store-Credit will be credited to the total amount of the next purchase. The buyer will only have to pay for the balance (the total amount minus the Store-Credit).
  • A Store-Credit is not a refund and cannot be exchanged for cash.
  • The buyer must inform us before using the Store-Credit.

 

  • The shipping fee is not negotiable.
  • We ship from Colorado, US. 
  • The time-frame indicated in the above table is for reference only. It is not a commitment nor a promise. However, most orders will reach the buyer within the time-frame.
  • If the buyer has chosen to ship via Standard Shipping, then there is no tracking number. Within the first 6 weeks of delivery, we cannot do anything, except to re-confirm the shipping address with the buyer. An item is considered lost if it does not reach the buyer after 6 weeks of delivery. After the 6th week, the buyer is eligible for a full refund or a reship.
  • We are not responsible for any delays caused by the Customs, the local postal service or the weather.
  • Sometimes, the package may be held at the Customs and the recipient may be requested to contact the Customs. We cannot contact the Customs on behalf of the recipient.
  • The buyer is responsible for any applicable import duty. If in doubt, then the buyer is encouraged to contact his local Customs before making the purchase.
  • Express Shipping is not available for P.O. Box and APO/FPO addresses.
  • Free Shipping (if applicable) is via Standard Shipping. Coupon Code is required. If the buyer requests to change the ordered items or quantities after he has checked out, then we reserve the right to withdraw the free shipping offer if the new adjusted order does not qualify or meet the coupon conditions.
  • One order cannot be split for shipping to different locations or on different dates.
Payment
  • We accept  VISA and MasterCard.
  • Before shipping out an order, our system will do a credit card verification and a pre-authorization. The credit card number will be verified against the billing information which is provided by the buyer during his Checkout. During pre-authorization, the system will put a hold on the fund (which is equivalent to the amount of the order). Note that pre-authorization is not an actual charge on the credit card. We only charge the credit card after shipping out the order.
  • If the credit card verification fails, then we reserve the right to re-try the card manually. Note that if a debit card (with American Express, VISA or MasterCard logo) is being used, then there is a possibility that it will be "over-drawn" during repeated attempts to verify the card. We will not be responsible if the buyer is being penalised by his bank for insufficient funds or for "over-drawing".
  • If the credit card verification fails, then we will put the order on-hold and we will contact the buyer to provide the correct billing information. Sometimes, we may also request the buyer to fax a copy of the credit card (both sides) for further verification. This is to prevent fraudulent use of credit card and also to ensure that the buyer is in possession of the credit card.
  • If the credit card verification fails after repeated attempts or if the buyer does not respond to our request, then we reserve the right to cancel the order.
  • We accept PayPal.
  • If the buyer has chosen to pay by PayPal, then we encourage the buyer to click the PayPal button at the end of his Checkout process and make payment immediately.
  • Alternatively, the buyer may send his payment directly to our PayPal email orders (please add @ezbuyworld.com).
  • We will put the order on-hold until PayPal has cleared the payment.
  • If the buyer has chosen to pay by PayPal and if we still do not receive any payment within 4 days, then we will send a PayPal Money Request to the buyer's email address.
  • If the buyer does not respond to our PayPal Money Request, then we reserve the right to cancel the order.
  • We accept check, money order and wire transfer.
  • The buyer should download our Printable Order Form, fill it up and then mail or fax it to us.
  • We will process the order after receiving the fund.
Discount Coupon
  • Several marketing promotions may be on-going simultaneously. We only allow the use of one discount coupon per purchase.

shipping companies we use, all weights will be rounded up to the next full pound.